Skip To Main Content
Text  Increase Font Size  Decrease Font Size Restore Default Font Size

Top 10 Tips for

Top 10 Tips for Users of
  1. FIRST-TIME REPORTERS – You must register in order to report. Read Chapter 2 of the User Guide on the Downloads page for specific registration instructions.
  2. RETURNING REPORTERS – It is important to read Chapter 10 of the User Guide on the Downloads page before you begin to report. Chapter 10 provides detailed instructions for Copy Forward which allows you to link a report from the previous reporting cycle to the current reporting cycle.
  3. Your User ID to log on to is the email address you provided when you registered.
  4. Changing your Address in SAM: If your organization changes its Point of Contact information in the System for Award Management (SAM), you must allow 48 hours for the change to propagate to Be sure to make these changes 2 days prior to reporting. The Point of Contact (POC) and address information is taken directly from SAM. When receives the change from SAM, we'll email the FRPIN and temporary password to the POC User.
  5. In order to report, you need to have the Federal Reporting Personal Identification Number (FRPIN) for your DUNS Number and your organization must be registered with System for Award Management (SAM) if you are reporting as a prime recipient. If your organization is reporting as a sub-recipient, you must be registered with SAM or Dun & Bradstreet (D&B).
  6. Much of the data you need to report should be on your award document such as the Award ID, awarding agency, CFDA number or Gov't. Contracting Office. Questions regarding your award document should be directed to your awarding agency. The Service Desk operators at do not have access to your award document.
  7. The Service Deck operators can't answer policy-related questions. These questions are referred to your awarding agency, OMB, or the Recovery Board.
  8. Need more help in understanding how to report? Download the User Guide from the Downloads page of to learn more.
  9. Check the FAQs page for more frequently asked questions.
  10. Need more help? Please have the following information ready before calling the Service Desk:
    • Are you already registered?
      • If yes, what is your User ID (email address)?
      • If yes, are you a POC? Is this email address the one registered with SAM?
      • If no, what problems are you having in registering?
    • Are you an Award Recipient or a Federal Agency?
      • If you're a Federal Agency User, what Agency are you with?
      • If you're an Award Recipient, which agency gave you the award?
    • If you're an Award Recipient, are you a prime or a sub?
    • Having trouble reporting?
      • What problems are you having?
      • Did you receive any type of error message?